SavingsBox Privacy Policy
At SavingsBox, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when using our website, blog, and mobile application (collectively referred to as "the Platform" or "Services"). We reserve the right to update this Privacy Policy at any time. If we make changes, we will notify you by revising the date at the top of this policy. In some cases, we may also provide additional notifications through our website, mobile application, or email. To stay informed about any modifications, we encourage you to visit our platform frequently. By accessing or using any of our services, you agree to be bound by this policy.
Consent
By using our platform, you acknowledge and accept this Privacy Policy. When you access our website or mobile application or visit our physical offices and submit personal data for official or non-official purposes, you consent to our collecting, processing, and storing of your information as outlined in this policy.
What Personal Data We Collect
We collect different types of personal data depending on how you interact with our platform. When signing in, we may ask for your full name, email address, mobile number, BVN, and debit card details to create and verify your account. Additional personal details may also be required as you continue to use our services. When performing financial transactions using your SavingsBox account, we collect transaction-related information, including the date and time of the transaction, the amount involved, and details about the merchant.We may also collect and store image-related information to support your account creation process. This includes uploading your photograph and providing scanned documents for verification purposes. If you interact with our customer support, we may collect images you provide, such as screenshots of transaction statements or checks. Additionally, image data may be collected for regulatory purposes as part of our Know Your Customer (KYC) process. Information may also be collected from external sources, including our social media platforms. If you contact us with complaints or inquiries through social media, email, live chat, or telephone, we may request only the necessary information to provide assistance and improve our service quality.
Sharing Your Personal Data
Your personal data may be shared with specific entities and service providers to ensure the smooth operation of our platform. SavingsBox operates as part of a larger corporate structure, and we may share your information with other entities within our company. This is done to enable technical services, manage risk, prevent fraudulent activities, and maintain seamless connectivity across our services. We may also share your data with third-party service providers who assist us in operating our platform. These service providers may handle website and application development tasks, hosting, maintenance, data backup, storage, identity verification, background checks, compliance reviews, payment processing, and other essential services. Professional advisers, including our lawyers, accountants, bankers, auditors, and insurers, may have access to your personal data to ensure compliance with legal, financial, and regulatory requirements. If required by law, we may disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies. This may occur when it is necessary to comply with legal obligations, protect public safety, prevent fraud, or enforce our terms and conditions. In some cases, we may share your personal data with financial institutions that partner with us to provide banking services. This includes financial institutions identified in your cardholder bank agreement. Additionally, non-financial companies, such as email service providers and fraud prevention agencies, may access your data when offering services on our behalf.We will only share your personal data with other entities when necessary and with your consent, ensuring your information remains secure.
Safeguarding and Securing Your Data
We take data security seriously and have implemented advanced technologies to protect your personal information from unauthorized access, data theft, and breaches. Our security measures ensure your data remains confidential and safeguarded against potential threats. In the event of a data breach, we will report the details to the National Information Technology Development Agency (NITDA) within 72 hours of becoming aware of the incident. If the breach affects your personal data, we will notify you immediately and guide any necessary actions.
Our Cookie Policy
Like most websites, our platform uses cookies to analyze web traffic and monitor user activity. Cookies help us understand which pages you visit most frequently and how much time you spend on each section of our website. This information enables us to tailor our services to suit your needs better. The data collected through cookies is used exclusively for statistical analysis, after which it is permanently removed from our systems. It is important to note that cookies do not give us control over your computer or mobile device. They simply allow us to enhance your browsing experience. Certain features of our website may only be accessible through cookies. If you choose to disable cookies, some functionalities may not work as intended, limiting your experience on our platform.
Your Rights
Under Nigerian law and applicable data protection regulations, you have several rights regarding your personal data. You have the right to provide consent to this policy and withdraw your consent at any time. You may request to know whether we hold any of your personal data, and if we do, you can request a copy of the information in electronic format or another preferred format. You also have the right to ask how your data is being used, who it is shared with, how long we retain it, and where it is stored. If any personal data we hold about you is inaccurate or outdated, you have the right to request corrections. Simply notify us, and we will update the information accordingly.You also have the right to request the deletion of your personal data under certain conditions. Your data may be erased if it was unlawfully processed, is no longer necessary for the purposes it was collected, or if you object to its possession and there are no overriding legal grounds for continued processing. However, we may refuse a deletion request if your data is required to exercise freedom of expression, comply with legal obligations, perform tasks in the public interest, or establish legal claims.
Governing Law
This Privacy Policy is governed by the Nigeria Data Protection Regulation (2019), other applicable Nigerian laws, and international data protection standards.
Changes to Our Privacy Policy
We periodically review this Privacy Policy to ensure it remains current with business and regulatory requirements. If any substantial changes occur, the updated version will become effective on the published date and will be communicated through our website, social media channels, or email notifications.
Contact Us
If you have any questions, concerns, or inquiries regarding this Privacy Policy or how we handle your personal data, feel free to contact us through the following details:
Email: [email protected]
Call: 08171777733, 08171777744
Address: SavingsBox House, No. 30, 69A Road, Gwarinpa, Abuja, FCT
Our trusted financial services partners
